Refund Policy
Refund Policy
At Purple Rocket, we are committed to delivering high-quality services and products that meet our clients’ expectations. This refund policy outlines the terms and conditions under which refunds may be issued.
Non-Refundable Services
- Any purchase made after the delivery of work, including but not limited to designs, websites, or code, is strictly non-refundable.
- Payments made for services already rendered or completed are non-refundable.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Pre-Project Payments:
- If payment is made before the commencement of the project, the client may request a refund.
- Refund requests for pre-project payments must be submitted before the project work begins.
- Service Dissatisfaction:
- The client if demonstrating a valid dissatisfaction with the quality or delivery of services.
- Clear documentation or evidence of the issue(s) must be provided to support the claim.
- Timeliness:
- Refund requests must be submitted within 7 days of service completion or issue identification. Requests made after this period will not be considered.
- Good Faith Resolution:
- The client must make a good faith effort to address and resolve the issue with the agency before initiating a refund request.
- Compliance with Terms:
- The client must adhere to all terms and conditions outlined in the service agreement. Violations of the agreement will render the refund request invalid.
- Open Communication:
- The client must maintain clear and open communication throughout the project to address concerns in a timely manner.
Exclusions
Refund requests will not be considered if:
- There is evidence of a change in the client’s circumstances unrelated to the services provided.
- The refund request is based on reasons outside the scope of the agreed service terms.
Processing and Approval
- Refunds will be evaluated on a case-by-case basis and approved at the sole discretion of the agency.
- Approved refunds will be processed within 30 days of approval.
Contact Information
For refund requests or inquiries, please contact us at care@purplerocket.co.
